By purchasing an Ardent Training online course through our website, you understand that:

  • Ardent Training is solely responsible for providing the course content and all instructor support associated with these online courses. Any inquiries or requests regarding course content, progress, or technical issues should be directed to Ardent Training.
  • You will be required to agree to Ardent Training’s Terms and Conditions at the point of purchase. Please ensure you read and understand these fully before proceeding with your purchase.
  • Your personal data will be handled by Ardent Training in accordance with their Privacy Policy. Please review this policy for information on how your data will be collected, stored, and used.
  • We are partnered with Ardent Training and receive a commission for every course sold through our platform. This does not affect the course price you pay.
  • Please note: The course provider (Ardent Training) may change course contents, duration, or other aspects at any time without prior notice.

ARDENT TERMS AND CONDITIONS

INTERPRETATION

“we” means Ardent Sailing Ltd (and “us” and “our” will be construed accordingly); and “you” means our customer or potential customer for products (and “yours will be construed accordingly).

TERMS OF SALE

In order to enter into a contract to purchase products from us, you will need to create an account with us and log in or enter your login details before purchase. By ordering through our website, you consent to these terms of sale, and you will be transferred to the payment website, a third party will handle your payment, we will then send you an acknowledgement and receipt (at which point your order will become a binding contract) or we will confirm by email that we are unable to meet your order.

We may update the version of these terms of sale on the website from time to time, and we do not guarantee that the version you have agreed to will remain accessible. Therefore, we recommend that you download, print and retain a copy of these terms of sale for your records.

The only language in which we provide these terms of sale is English.

Prices for products are liable to change at any time, but changes will not affect contracts that have come into force.

Payments for course fees are due, in full, at the time of purchase. Payment can be made using our checkout procedure online.

Nothing in these terms of sale affects your statutory rights (including your right to receive a refund in respect of any defective product we sell to you).

DELIVERY

Once payment has been made and confirmed, students will be sent the student pack and access to the online course.

Delivery is included in the course price via 48-hour tracked with the Royal Mail in the UK, and DHL Express for international deliveries. Other delivery requirements may incur additional costs to be covered by the student.

Local taxes and import duties on student packs are included where added by local customs for deliveries outside of the UK.

RETURNS AND REFUNDS POLICY

Under distance selling regulations you have a statutory cooling-off period of 14 business days from the day you receive your student pack. At any time during this period, you can notify us that you wish to cancel your contract with us and your course fees will be refunded on return of the undamaged student pack (all items sent via post).

The course materials must be returned in an ‘as new’ condition and the postage paid. Should a refund be requested, access to the online course material will be terminated immediately. If the student pack and/or its contents have been damaged this will be deducted from your refund accordingly.

If you cancel a contract and are entitled to a refund, we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your valid notice of cancellation.

STUDENT PACKS

The student pack will be sent on either the same day or the next working day. We will not be held responsible for pack sent to ‘care of’ addresses of any type including businesses and marinas. Replacement materials for those lost after delivery will be at the sole expense of the purchaser including postage and handling fees. Pack contents must be checked on arrival. A list of the contents is provided on the welcome letter in the pack, or you can get in touch if you are unsure. No replacements for breakages or missing items will be made after the fourteen-day returns period.

COURSE ACCESS, COMPATIBILITY AND EXPIRY

Your course access period starts from the date the payment is received and you are logged into the system. You must have access to the internet to complete the course. The courses have been tested on Apple, Microsoft and Android, phones, tablets and laptops but there are far too many devices for us to check every model. If you experience any issues with your device please get in touch so we can help you find a solution. If you have concerns, please check that the free trial runs on your device before booking. Your course fee covers 12 months of access, most students complete their course within 4 months, and access can be extended for an admin fee of £30. Your account may be irrecoverably deleted if your access expires and you do not purchase an extension within 6 months